Dress and blouses Return Policy- Returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. 

Please contact the store directly.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow  5 - 7 business days from the day we receive the returned package to process.
• We will email you after return has been processed to confirm what has been done.

SWEATSHIRT AND TSHIRT RETURN POLICY

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with us! We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

1. 14-Day Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

After 14 days, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and unwashed

• Items must be in original condition

• All original tags must be attached

• Items must be returned in original packaging

• You must provide proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Intimates, underwear, and swimwear (for hygiene reasons)

• Customized or personalized items

• Items marked as “Non-Returnable” at checkout

4. How to Start a Return

To initiate a return:

1. Email us at [your support email]

2. Include your order number

3. Provide the reason for return

4. Attach photos if the item is damaged or incorrect

Once approved, we will provide return instructions.

Please do not send items back without contacting us first.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error.

• Shipping fees are non-refundable.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

• 6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

7. Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection

• Approved refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear on your statement (depending on your bank)

8. Exchanges

We only replace items if they are defective or damaged.
If you need a different size or color, please return the item and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at hellolovelycw@gmail.com.

10. Contact Us

For any return-related questions, please contact:

📧 Email: hellolovelycw@gmail.com